General FAQs

1. About Our Products

  • Q: How are TRENSTY products made?
    A: Each TRENSTY product is meticulously designed and crafted with high-quality materials, blending artisanal craftsmanship with innovative techniques to ensure an exceptional wearing experience.

  • Q: What occasions are your products suitable for?
    A: TRENSTY designs combine trendiness and elegance, making them perfect for everyday wear, formal events, or special occasions, adding a touch of sophistication to your style.

2. About Ordering and Shipping

  • Q: What payment methods do you accept?
    A: We accept major credit cards (Visa, MasterCard) and local payment methods like Thai QR Payment. Available options will be shown at checkout.

  • Q: How long does it take to ship my order?
    A: All orders are processed and shipped within 3 business days. Delivery typically takes 2-4 business days, depending on your location.

  • Q: Do you offer international shipping?
    A: Currently, we only offer shipping within Thailand. Thank you for your understanding.

3. Return Policy

  • Q: What should I do if I receive a damaged or incorrect product?
    A: If the product you received is damaged or incorrect, please contact our customer service within 7 days of receiving it. We will arrange a replacement or refund for you.

  • Q: Can I return a product?
    A: Yes, we offer a 7-day return policy. Returned items must be unused, undamaged, and in their original packaging with tags intact.

4. Refunds

  • Q: How long does it take to process a refund?
    A: Once we receive and inspect your returned item, the refund will be processed within 30 business days and returned to your original payment method.

5. Care & Maintenance FAQs

  • Q: How do I take care of my TRENSTY products?
    A: To maintain the quality and appearance of your TRENSTY products, avoid exposure to chemicals like perfumes or cleaners. Gently clean with a soft cloth to preserve their shine and beauty.

  • Q: Do you offer repair services for damaged products?
    A: Unfortunately, we do not currently offer repair services. If you have any concerns, feel free to contact our customer service team.

6. Account & Membership FAQs

  • Q: Do I need to create an account to shop?
    A: You can choose to checkout as a guest, but creating an account provides a more seamless shopping experience, including order tracking, faster checkout, and access to exclusive offers.

7. Other Questions

  • Q: How can I contact your customer service?
    A: You can reach us at [Email: info@trensty.com]. Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT+7).

  • Q: Do you have physical stores?
    A: We currently operate online only, but stay tuned as we plan for future offline experiences!

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

TRENSTY
Email: info@trensty.com

We are dedicated to resolving your issues to the best of our ability.



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