Refund and Return Policy
Effective Date: 22/11/2024
At TRENSTY, we strive to ensure customer satisfaction with every purchase. However, if you are not completely satisfied with your purchase, we offer a refund and return policy under the following conditions.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item must be unused, unopened, and undamaged.
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The return request must be made within 7 days of receiving the item.
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The following items are not eligible for return or refund:
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Customized or personalized products.
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Items purchased during promotions or sales.
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Items that show signs of use or damage.
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2. Refund Process
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Refunds will be issued using the original payment method.
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Once the returned item is received and inspected, refunds will be processed within 30 days.
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Please note that shipping costs for returns are the responsibility of the customer.
3. Return Procedure
To initiate a return, please follow these steps:
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Contact our Customer Service Team: Submit a return request by contacting us via email or phone.
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Provide Required Information: Include your order number and a clear explanation of the reason for the return.
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Wait for Approval: Once your request is approved, we will provide you with the return address and instructions.
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Ship the Item: Package the item securely and send it to the provided return address. The shipping cost will be borne by you.
4. Non-Returnable Items
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Customized or Personalized Products: These items are specially made for you and cannot be returned or refunded.
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Damaged or Used Items: Items that show signs of damage, wear, or use are not eligible for return.
5. Contact Us
For any questions or to submit a return request, please contact us:
Email: info@trensty.com
We appreciate your understanding and cooperation in following our refund and return policy.